Frequently Asked Questions
Everything you need to know about shopping the House of KARL LAGERFELD.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be returned in their original condition, unworn, with all tags attached and in the original packaging.
Do you offer international shipping?
Yes, Karl Lagerfeld ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I know which size to choose?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend selecting the larger size for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options such as Klarna and Apple Pay for a seamless checkout experience.
Are your products authentic?
All products sold on our official website are 100% authentic KARL LAGERFELD items. We guarantee the quality and craftsmanship of every piece in our collection.